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Digitizing FAQ's |
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| 1. |
How do I place an order or request a quote? |
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Click on Order/Login, then click "New Customer or to Request a quote, click
here to register".
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Input your Company/Customer name, password and email address. Click "Submit".
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To place an Order click "Place an Order".
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To request a quote, click "Request a Quote".
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Fill in all of the required contact information and click "Submit"
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Fill out the design form with all of the specifics needed for the design
(format type, garment type, size, general comments, etc..). Make sure the
comments are specific if the artwork is not clear. Next, click the "Browse"
button next to "Main File" and locate the artwork you would like to upload
(make sure the artwork is less than 2MB and is not an .ai file). You may also
include a second piece of artwork by clicking "Browse" next to the "Secondary"
image location. Next, click "Add this Design" (it may take a few minutes to
upload the artwork depending on the size). To add additional logos repeat step
5 (you can add up to 25 designs).
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Click the "If you are finished - click here to go to checkout" button.
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Click the "CONTINUE (purchase using credit card)" link.
You should receive a confirming email within a few minutes after placing the
quote/order. If you do not, please call 1.866.565.3421 x 2 or email
customerservice@digitizing4less.com so we can make sure that everything was
submitted properly.
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| 2. |
Can I start and continue an order later? |
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Yes, simply login and you will see your order list. Any
recent orders not finished will have a link to "edit order". |
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| 3. |
How much do you charge per design? |
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We charge by the stitch count. For simple edits and
complex edits we charge a flat rate. Click
here to review pricing. |
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| 4. |
What is your turn around time? |
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Our normal turn around time is two business days, Monday
through Friday. (8:00 AM to 4:30 PM, PST) We also have one business day
turnaround time for those times when you need your logo digitized quickly. |
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| 5. |
What artwork formats do you accept? |
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.jpg, .jpeg, .zip, .exp, .cnd, .ppt, .fdr, .tif, .tiff,
.doc, .gif, .pcx, .cdr, .eps, .pdf, .dst, .emb, .isi, .mls, .fmc, .100, .t09,
.ksm, . zsk, .bar, .0oo, .dsz, .dsb, .emt, .emx, .esd, .exp, .ssz, .10o, .pch,
.stc, .stx, .pmu, .pum, .bro, .jef, .sew, .hus, .pes, .pec, .pcs, .pcd, .pcq,
.csd, .xxx, .dsz, .art, .arx, .amt, .ref, .dat, .ds2, .u01, .dat, .u01, .tap,
.che, .hu, .m3, .toi, .emn, .pat, .ela, and .bmp. Our favorite is the .jpg
format. All artwork must be 2MB or less. Please prepare these in a PC
compatible format. |
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| 6. |
What browsers does your site support? |
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The Digitizing4Less.com web site supports Netscape (5.0
and higher) and Internet Explorer (5.0 and higher). The web site works on both
PC and MAC platforms. To download the latest Internet Explorer go
here. To download the latest Netscape browser go here. |
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| 7. |
What available formats can my designs be made in? |
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Tajima DST, Wilcom .EMB (v7.2, 7.1,7.0, 6.0, 5.5, 5.2),
Ethos .ISI, Wings .MLS, Barudan .FMC & U??, Melco DOS .EXP, Toyota .10O,
Pfaff .PCS, .PCQ & .PCD, Janome, Elna & Kenmore .JEF, Viking .HUS,
Deco, Brother & Babylock .PES, Poem, Hushygram & Singer EU .CSD,
Compucon .REF & .XXX and ZSK. Please inquire about additional format types
at customerservice@digitizing4less.com
or by calling 1-866-565-3421 option 2. |
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| 8. |
Artwork Submission Guidelines. |
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We accept artwork in almost any PC based format provided
that the images are clear enough for us to see all of the details. Remember,
the better the artwork, the better the digitizing. You may send art as vector
(EPS & CDR) or bitmap (jpg, gif, bmp). For bitmap images, 200 to 300 dpi
resolution should be enough to achieve good result. For vector artwork, be sure
to convert the fonts to curves or lines. If the fonts are not converted, we may
see a different font and digitize the file incorrectly. We also request that
your comments be specific if your artwork is not self-explanatory (additions,
deletions, all fill, etc). |
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| 9. |
How secure is the Digitizing4Less web site? |
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The Digitizing4Less web site uses Secure Sockets Layer
(SSL) software from Verisign. This software is the industry standard and among
the best software available today for secure online commerce transactions. It
encrypts all of your personal information, including credit card number, name,
and address, so that it cannot be read as the information travels over the
Internet. |
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| 10. |
Digitizing Website Resources. |
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Artwork FAQ's |
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| 1. |
How do I place an order or request a quote?
|
| |
-
Click on Order/Login, then click "New Customer or to Request a quote, click
here to register".
-
Input your Company/Customer name, password and email address. Click "Submit".
-
To place an Order click "Place an Order".
-
To request a quote, click "Request a Quote".
-
Fill in all of the required contact information and click "Submit"
-
Fill out the design form with all the specifics needed for the design (Design Name, Special Instructions, Format, Width, Height, Units, Color, Color Separation Required, Comments, Main File, Secondary File). Make sure the comments are specific if the artwork is not clear. Next, click the "Browse" to "Main File" and locate the artwork you would like to upload (make sure the artwork is less than 2MB and not an .ai file). You may include a second piece of artwork by clicking "Browse" next to the "Secondary" image location. Next, click "Add this Design" (it may take a few minutes to upload the artwork depending on the size). To add additional logos repeat step 5 (you can add up to 25 designs).
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Click the "If you are finished - click here to go to checkout" button.
-
Click the "CONTINUE (purchase using credit card)" link.
You should receive a confirming email within a few minutes after placing the
quote/order. If you do not, please call 1.866.565.3421 x 2 or email
customerservice@digitizing4less.com so we can make sure that everything was
submitted properly.
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| 2. |
Can I start and continue an order later?
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Yes, simply login and you will see your order list. Any
recent orders not finished will have a link to "edit order".
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| 3. |
How much do you charge per design?
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Flat Rate of $25.00 up to 3 hours. Hourly Rate of $12.00 per hour for orders over 3 hours. Click here
to review pricing.
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| 4. |
What is your turn around time?
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Our
normal turn around time for artwork creation is 1-2 business days, Monday
through Friday. (8:00AM to 4:30PM, PST)
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| 5. |
What artwork formats do you accept?
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Our artwork preparation can be done from all sources, such as
t-shirts, business cards, jackets & even rough sketches! All artwork must
be 2MB or less. Please prepare these in a PC compatible format. You can use
almost any image format, we prefer the following formats: .jpg, .jpeg, .tif,
.tiff, .doc, .gif, or .pdf.
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| 6. |
What browsers does your site support?
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The Digitizing4Less.com web site supports Netscape (5.0
and higher) and Internet Explorer (5.0 and higher). The web site works on both
PC and MAC platforms. To download the latest Internet Explorer go
here. To download the latest Netscape browser go here.
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| 7. |
What available formats can my designs be made in?
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We deliver the vectorized files in the following
formats: Corel v.12.0, Photoshop v.7.0, and Illustrator v.CS.
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| 8. |
Artwork Submission Guidelines.
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We accept artwork in almost any PC based format provided
that the images are clear enough for us to see all of the details. Remember,
the better the artwork, the better the digitizing. You may send art as vector
(EPS & CDR) or bitmap (jpg, gif, bmp). For bitmap images, 200 to 300 dpi
resolution should be enough to achieve good result. For vector artwork, be sure
to convert the fonts to curves or lines. If the fonts are not converted, we may
see a different font and digitize the file incorrectly. We also request that
your comments be specific if your artwork is not self-explanatory (additions,
deletions, all fill, etc).
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